Though we rarely need to do a refund, return, or exchange it may happen on occasion. Due to the nature of most of our product being made to order or electronic there is a 20% restocking fee on any returns that are not defective or our error. Shipping is non-refundable unless otherwise authorized. Returns must be made within 30 days of receipt for refunds.
1. Refunds given only if item DOA and cannot be replaced via PAYPAL or the method payment was made. If so, Please reported within 5 days and return to us within 14 days from the delivery date for exchange or refund. PLEASE NOTE RETURNS AFTER THIS PERIOD ARE AT THE DISCRETION OF EXOTIC VETTE INC ONLY.
2. Buyer should check the package once received. If the package damaged during freight, please contact us promptly.
3. If you need return, please check twice to confirm the item is not working and contact our customer service representative, let us know the details of the problem and send us some pictures for confirmation if applicable. Many times we can resolve it!
4. If we are not notified of a return the buyer will responsible for the consequences if it is lost.
5. Custom made, one of a kind, or made-to-order items are non-refundable.
6. Warranty covers replacement or repair, contact us for warranty details.
7. All NON-seller mistake returns for refund are subject to 20% re-stocking fee and buyer should pay for the return shipping fee. (I.E. you brought wrong model or wrong color or just don't like it).
8. We ONLY accept returns in unused and undamaged, resell-able condition unless other prior arrangements are made. If you purchased improperly or the wrong product, please note that the shipping and handling fee will not be refunded. All return shipping fees should paid by the buyer unless item DOA or seller error.
9. We reserve the right to refuse any returns for objective reasons.
Please contact us prior to returning a product for confirmation. Thank you.